1. Introduction

We understand that receiving your order on time is an important part of your shopping experience.

Our goal is to ensure that orders are processed efficiently and delivered as conveniently as possible.

This Shipping & Delivery Policy explains our order processing procedures, shipping methods, delivery timelines, and other important delivery-related information.

2. Order Processing

Once an order has been successfully placed, it will be reviewed and processed according to product availability and payment confirmation.

Orders are generally processed during our regular business days. Orders placed on weekends or public holidays may be processed on the next working day.

Processing times may vary depending on the product, order volume, and operational requirements.

3. Shipping Availability

Delivery availability depends on the customer's shipping address, product eligibility, and the availability of courier services in the destination area.

Certain products may be subject to additional shipping restrictions due to their size, weight, handling requirements, or other factors.

If an order cannot be delivered to the selected location, the customer will be informed of the available options.

4. Estimated Delivery Time

Delivery times may vary depending on the shipping destination, product availability, and selected delivery method.

Estimated delivery dates are calculated based on relevant factors, including order processing time and courier transit time.

Delivery estimates are indicative and may be affected by circumstances such as weather conditions, transportation disruptions, public holidays, or unforeseen logistical issues.

5. Shipping Charges

Shipping charges may vary depending on the delivery location, product details, order value, and selected shipping method.

Applicable delivery charges will be communicated during checkout before the order is confirmed.

Certain promotional offers may include reduced shipping charges or free delivery on eligible orders.

Any such offers will be subject to the eligibility requirements communicated with the relevant promotion.

6. Order Dispatch and Tracking

Once an order has been dispatched, relevant shipping information may be communicated to the customer through the contact details provided during checkout.

Where tracking is available, shipment information may include:

• Order reference number.
• Courier partner details.
• Shipment tracking number.
• Tracking link or delivery status.
• Estimated delivery information.

Tracking information may take some time to become available after the shipment is dispatched.

7. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to product availability, packaging requirements, or fulfillment arrangements.

In such cases, customers may receive their products in multiple deliveries.

The delivery timeline for each shipment may vary depending on the relevant shipping arrangements.

8. Delivery Delays

We aim to meet communicated delivery timelines. However, unexpected delays may occasionally occur due to circumstances beyond our reasonable control.

Possible reasons for delivery delays include:

• Incorrect or incomplete shipping information.
• Courier service disruptions.
• Severe weather conditions.
• Public holidays or high shipment volumes.
• Transportation or logistical difficulties.
• Customs-related delays for international shipments, where applicable.

If your order is delayed beyond the communicated delivery timeframe, please contact our customer support team for assistance.

9. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your shipping details, please contact our customer support team as soon as possible.

Address modifications may not be possible once an order has been dispatched.

Any additional charges arising from an address correction or redelivery will be communicated before being collected, where applicable.

10. Failed Delivery Attempts

Delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, or the courier is unable to access the delivery location.

Depending on the courier's procedures, another delivery attempt may be arranged or the shipment may be returned to the sender.

Customers experiencing delivery issues should contact our support team for assistance.

11. Damaged or Missing Shipments

If your order arrives damaged, contains missing products, or is marked as delivered but has not been received, please contact our customer support team.

To help us review the issue, please provide:

• Your order number.
• A description of the issue.
• Relevant delivery information.
• Photographs of the package or affected products, if available.

We will review the circumstances and provide appropriate assistance in accordance with our policies and applicable consumer rights.

12. Contact Us

If you have questions about shipping, order tracking, delivery availability, or delayed shipments, please contact our customer support team using the contact details provided on our website.